Manasulo MaataA SAFE SPACE TO TALKHELP & SUPPORT
Developer & Support Docs — English / తెలుగు
These steps solve the most common account, payment, and call problems. Sign in to create a private ticket and speak with an approved support agent inside the app.
Specialists: open Profile → Consult now availability, set your IST hours and stay online. Members: open Doctors or Consult now to see prices and available specialists. A reservation makes the specialist busy across all skills. My bookings contains your confirmed appointment.
Normal listener calls currently support voice only. Video is retained for a future release. Doctor, specialist, celebrity and private-room video remains available.
Already have a listener account? Sign in with the same mobile number and password. Open Profile → My skills → Add another skill, complete the category details and submit for separate approval. Do not create another account for the same number.
Signup does not confirm that an SMS was delivered. If you already registered, use Back to sign in. For a new number, wait for the countdown, use Resend code once, or choose Change mobile number to correct it. Keep your password and OTP private.
Open Wallet and My bookings to check whether the payment or booking was saved before submitting again. Include the payment reference, approximate time and any MM support reference in your support ticket.
Open Consultation records. Draft prescriptions are visible only to the doctor. Patients can download the latest sent PDF. Doctors can use Edit sent prescription, then Send updated prescription to share a correction.
Confirm the 10-digit number, wait one minute, then request one new OTP. Never share the code with anyone—including support staff.
Choose Forgot password in the correct portal. Verify your registered mobile by OTP, create a password of at least 8 characters, then sign in with the same mobile number and new password.
Choose Talk to Someone → Create account → verify mobile OTP → create a password → return to sign in → use the same mobile number and new password → complete your member profile.
Use Chrome or the installed app, allow pop-ups for this site, keep the page open, and tap Pay only once. A booking is confirmed only after Cashfree verifies payment.
Open the pre-join device check and tap Enable. If denied earlier, use the browser lock/site-settings icon and allow access for manasulo.learnwithvedha.com.
Choose Listener → Create account → verify mobile OTP → create a password → return to sign in → use the same mobile number and new password → complete your profile, languages, category and photo → submit for main-admin approval.
A submitted provider application remains pending until the main admin checks identity and any professional credentials. Support cannot bypass approval.
When a session is ready, use the prominent Join button near the top. Check internet, microphone, speaker, and camera before joining.
Close and reopen the installed app after a website release. Reinstall the APK only when the native Android shell or signing version changes.
Sign in with your registered mobile, open Help & Support, and create a ticket. Your phone number is masked from support agents.
Support agents will never ask for your OTP, password, UPI PIN, Cashfree secret, Supabase key, or LiveKit secret.